Returns & Refunds

Every print and postcard is made to order for you by my professional print partner and shipped straight from the print lab. Because each piece is produced only after you order it, I can't accept returns for a change of mind, but I will always make it right if something goes wrong.

Damaged, defective or wrong items

If your order arrives damaged, has a printing defect, or isn't what you ordered, message me within 30 days of delivery with your order number and photos of the item and its packaging. I'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send the item back.

Lost parcels

If your order hasn't arrived within 30 days of shipping, or tracking shows it has stopped moving, let me know. Once the carrier confirms it's lost, I'll reprint and resend it at no cost, or refund you in full.

Cancellations and changes

Orders go into production quickly. To cancel or change your order (size, material or shipping address), message me within 2 hours of placing it and I'll cancel it with a full refund. After that the print is already being made and the order can't be changed.

Returns for a change of mind

As each piece is made to order, I can't offer returns or exchanges if you change your mind or choose a different size or material. Please check the size and details before you order. Colours on screen can look slightly different from a printed photograph, depending on your display.

Shipping address

Please double-check your shipping address at checkout. If a parcel is returned because the address was incomplete or incorrect, I can resend it once the shipping cost is covered.

Customs and import duties

Orders shipped across borders may be charged import duties or taxes by your country. These are paid by the recipient and aren't refundable.

How refunds are paid

Refunds go back to your original payment method through PayPal, usually within 5 business days of approval. Your bank or card issuer may take a few more days to show it.

Contact

Message me on Instagram (@billlinphotos) with your order number (it's in your PayPal receipt) and I'll reply as soon as I can.

This policy does not affect your statutory rights as a consumer.